What is the primary purpose of incident management?

The primary purpose of incident management is centered around recognizing, investigating, and resolving incidents that disrupt normal service operations. This process ensures that services are restored to operations as quickly as possible, minimizing impact on the business. It involves identifying incidents, classifying them according to their severity, and investigating their root causes to prevent recurrence.

Effective incident management leads to improved service quality, enhances user experience, and promotes stability within IT operations. This capability is crucial for organizations that rely on software and IT services, as it helps maintain productivity and supports a continuous service improvement culture.

The other choices do not align with the core objectives of incident management. Creating user manuals pertains to documentation and user support, rather than managing incidents. Designing and developing new software products focuses on the creation and development processes, while analyzing market trends is related to strategic business planning rather than operational incident response.